LOOKING TO SUBMIT A RETURN OR CREDIT POLICY?
At EllieMelly, we cherish our customers, thus we offer a 14-day trial period*.
REFUND AND CREDIT POLICY
If you are unsatisfied with your merchandise within the 14-day trial period, we will gladly issue store credit or refund for a return request submission. Please note you will be responsible for shipping back the merchandise undamaged on your own terms. Also, a reminder that any returns sent to return address without prior approval will NOT receive store credit or refund.
All approved requests receive an email notification of confirmation with the following:
- Return ID Number
- Return Address
Once we receive the merchandise, store credit or refund will be issued to your account and will automatically be applied to your next invoice.
Please note that all sale items are final.
*Please note 14 days started upon the reported date of receiving delivery